At Shenda, we are committed to providing a satisfying shopping experience. If, for any reason, you are dissatisfied with your purchase, our Refund Policy outlines the terms and conditions for seeking a refund.

1. Eligibility for Refund:

• Refunds are applicable within 7 days from the date of delivery.
• Refunds are considered for products that are damaged or if an incorrect product has been delivered.

2. Initiating a Refund:

• To initiate a refund, please contact our customer support team at support@shenda.in.
• Clearly state the reason for seeking a refund and provide your order number for reference.

3. Refund Criteria:

• Refunds will be considered for products in their original condition and packaging.
• Damaged or wrong products must be reported within 7 days of receiving the order.

4. Refund Process:

• Upon approval of your refund request, you will be provided with instructions on returning the product.
• Securely pack the item in its original packaging and ship it to the address provided.

5. Inspection and Approval:

• Once the returned product is received, it will undergo an inspection to ensure it meets the refund criteria.
• If approved, the refund process will commence.

6. Refund Methods:

• Refunds will be processed through the same payment method used for the original purchase.
• The timeline for funds to reflect in your account may vary based on your payment method and banking institution.

7. Refund Timeline:

• Refunds will be processed within 4-5 business days from the approval of the return.
• The actual timeline for funds to be reflected in your account depends on your payment method and banking institution.

8. Customer Responsibility:

• Customers are responsible for the return shipping costs unless the return is due to our error.
• Ensure that the returned product is securely packaged to prevent any further damage during transit.

9. Contact Information:

• For any questions or concerns regarding refunds, please contact our customer support team at support@shenda.in.

10. Policy Changes:

• Shenda reserves the right to update or modify this Refund Policy at any time. Please check this page periodically for changes.

By making a purchase with Shenda, you agree to comply with the terms and conditions outlined in this Refund Policy. Our customer support team is here to assist you with any queries or assistance you may need. Thank you for choosing Shenda for your shopping needs.