At Shenda, we strive to provide you with high-quality products and a satisfying shopping experience. If, however, you receive a damaged or incorrect product, we offer a hassle-free return and exchange process. Please read our Return Policy for more details.

1. Return and Exchange Window:

• Our return and exchange window is 7 days from the date of delivery.
• Returns or exchanges are accepted only if the product is damaged or the wrong product has been delivered.

2. Eligibility Criteria:

• To be eligible for a return or exchange, the product must be in its original condition and packaging.
• Damaged or wrong products must be reported within 7 days of receiving the order.

3. Initiating a Return or Exchange:

• To initiate a return or exchange, please contact our customer support team at support@shenda.in.
• Provide your order number, a clear description of the issue, and photographic, videographic evidence of the damaged or incorrect product.

4. Return Process:

• Once your return request is approved, you will receive instructions on how to return the product.
• Please securely pack the item in its original packaging.
• Ship the product back to the provided address.

5. Inspection and Approval:

• Upon receiving the returned product, our team will inspect it to ensure it meets the return criteria.
• If approved, we will proceed with the refund or exchange.

6. Refund or Exchange:

• For damaged products, a refund or replacement will be processed.
• For wrong product deliveries, we will arrange for the correct product to be sent.

7. Refund Timeline:

• Refunds will be processed within 4-5 business days of approval.
• The timeline for funds to be reflected in your account may vary based on your payment method and banking institution.

8. Customer Responsibility:

• Customers are responsible for the return shipping costs unless the return is due to our error.
• Ensure that the returned product is securely packaged to prevent any further damage during transit.

9. Contact Information:

• For any questions or concerns regarding returns and exchanges, please contact our customer support team at support@shenda.in.

10. Policy Changes:

• Shenda reserves the right to update or modify this Return Policy at any time. Please check this page periodically for changes.

By making a purchase with Shenda, you agree to comply with the terms and conditions outlined in this Return Policy. We appreciate your understanding and cooperation in ensuring a smooth return and exchange process. If you have any queries, our customer support team is here to assist you.